Remote Help

NewsBoss Remote Help uses LogMeIn Rescue to enable a NewsBoss Support Technician to connect directly to your computer.

Navigate to this page on the computer you need help with and enter the 6-digit code supplied by the NewsBoss Support technician.

After entering the code, you will be prompted to download and run a small web browser applet.

When this is completed, you will be prompted a second time to authorize the connection.

To contact NewsBoss support call +61-2-9580-9563.

Enter your 6-digit code:

About LogMeIn Rescue

LogMeIn Rescue is a highly secure browser based connection system which enables the NewsBoss Support technician to see and operate computers forming part of your NewsBoss system.

LogMeIn Rescue employs end-to-end, 256-bit SSL encryption which is the same security level used and trusted by major banking institutions.

The process involves entering a 6 digit code, authorizing, downloading and running a small applet, and a final connection authorization step.

The applet automatically removes itself from the PC at the conclusion of the session.

System Requirements For Customer Computers:

Operating Systems:

Windows 8/8.1 - 32/64bit
Windows 7 SP1 - 32/64bit
Windows Vista - 32/64bit
Windows XP SP3

Windows Server 2012 R2
Windows Server 2008/2008 R2
Windows Server 2003/2003 R2 SP2

 

Compatible Web Browsers:

Internet Explorer 8 or later
Firefox 12.0 or later
JavaScript must be enabled.

Address

  Address:
PO Box 277 Lindfield  NSW  2070 Australia
Tel:
+61 2 9580 6643
Website:
www.newsboss.com
Email:
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About Us

NewsBoss is the best tool possible for broadcast professionals.  We are radio professionals who understand the demands of the industry.  Experience the most powerful, reliable, configurable and user friendly system available backed by the industry's best support services.