Broadcasting is a 24 hour business. So is NewsBoss support. Even outside office hours we are contactable within minutes to provide immediate assistance when required.
Phone support, email support and live online support with direct connections to your NewsBoss system are all available as desired.
We pride ourselves on the quality and immediacy of our support. Ask existing NewsBoss clients and we think they'll agree. They have access to highly qualified technical and end user support personnel at all times.
The majority of NewsBoss clients maintain a software maintenance agreement which not only ensures immediate access to NewsBoss technical support should it be required, but also includes access to every updated release of NewsBoss at no additional cost. NewsBoss aggressively develops new functionality to meet client needs and to take advantage of new technologies. These regular upgrades are made available to all customers on software maintenance agreements.
NewsBoss technical support is available 24/7 for mission critical emergencies and is delivered by highly skilled technicians with extensive I.T. knowledge and understanding of the broadcasting industry. Support covers installation and configuration, software upgrades, user issues and assistance with major projects such as facility relocations and hardware upgrades.
NewsBoss offers user-focused training which can be delivered on site or online as required. Training is delivered by highly experienced trainers with both technical and news broadcasting experience. Training covers more than software functionality - it is an opportunity to evaluate workflows and configure NewsBoss to best suit your exact needs, improve efficiency and maximize benefits. Training packages can be tailored to individual needs from full on-site training for new installations, to online refreshers or upgrade training, new staff orientation and more. We are proud that we have never lost a newscast in all our years of converting sites to NewsBoss.
Contact NewsBoss Support
If you are an existing customer seeking technical information or downloads please use the Login Page to access the secure Customer Zone.
General telephone support is available during business hours at NewsBoss HQ in Sydney Australia from 09:00 to 17:00 daily on +61 2 9580 9563. Please see the clocks at the foot of this page for the current time at NewsBoss HQ.
If you require emergency technical assistance for a mission critical issue, support can be reached at any time by phone on +61 2 9580 9563. You will receive an immediate response or a callback, usually within minutes. Support is also available from your NewsBoss Dealer in your local area.