NewsBoss Remote Help uses LogMeIn Rescue to enable a NewsBoss
Support Technician to connect directly to your computer.
Go to this page on the computer you need help with and enter
the 6-digit code supplied by the NewsBoss Support technician.
After entering the code, you will be prompted to download and
run a small web browser applet.
When this is completed, you will be prompted a second time to
authorize the connection.
To contact NewsBoss support call +61-2-9580-9563.
About LogMeIn Rescue
LogMeIn Rescue is a highly secure browser based connection system
which enables the NewsBoss Support technician to see and operate
computers forming part of your NewsBoss system.
The system employs end-to-end, 256-bit SSL encryption – the same
security levels used and trusted by major banking institutions.
The process involves entering a 6 digit code, authorizing, downloading
and running a small applet, and a final connection authorization
step.
The applet automatically removes itself from the PC at the conclusion
of the session.
System Requirements For Customer Computers:
Operating Systems:
Windows 7
Windows Vista
Windows XP, Server 2003, Server 2008 (all including 64-bit)
Windows 2000
Compatible Web Browsers:
Internet Explorer 7 or later
Firefox 3.0 or later
JavaScript needs to be enabled.
